The HelpDesk can help you organize all of your tasks by tracking:

• Priorities
  • By Administrator and
  • By employee
• Categories
• Dates
• Types
• Comments
  • End-user visible and
  • Internal only
• Projects
• Work done
• Completion resolution and hours

The HelpDesk also allows for various reporting. Most importantly, the system allows for keyword searching which turns the HelpDesk into a user Knowledge Base that will over time allow users to solve problems and get help without asking the administrator.

The System has a Web Interface that allows employees to login to a Web Site and enter tasks, prioritize them, and track them. The whole time the employee is also notified with email notifications.